Terms and Conditions

  1. Please take note that the normal delivery lead time is between 3 - 5 working days from the date that the order is made.
  2. No refund or exchange for the products once they are sold.
  3. Delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
  4. Delivery services are not applicable for Government units and frontier closed areas.
  5. Free delivery services are provided to customers.
  6. Exact number of days for delivery services depends on arrangements of 3rd-party logistics companies, conditions such as traffic, regional and other factors. Delays may be resulted in due course.
  7. In case of the need to rearrange delivery date and/or time, an extra delivery fee will be charged to customers.
  8. Zenz Organic Hair HK reserves the right of final decision on the interpretation of these Terms and Conditions.